◆ Corrections & updates
Corrections & updates
Any review site that covers real-money pokies will get something wrong at some point. A bonus term changes overnight, a payment method is withdrawn, or a figure is copied incorrectly. We think readers deserve to see how those mistakes are handled rather than have them quietly disappear. This page explains what we treat as a correction, how you can report an error, and what happens after a report reaches the editors at Jadetravelsydney.
What counts as a correction
A correction is any change that fixes information a reader could rely on when choosing where to play. That includes wagering requirements, withdrawal limits, licensing details, game availability, fees and safer gambling tools. Cosmetic edits cover spelling, formatting, broken links or clearer wording that does not change the meaning. Corrections are noted on the page with a date. Cosmetic edits are made without a public note.
- A review listed a welcome bonus wagering requirement that the casino had since changed in its published terms.
- A payment section said PayID withdrawals were available when the operator only supported PayID for deposits.
- A review named the wrong licensing authority after copying details from an outdated version of the casino footer.
- A pokies section claimed a particular game provider was on the site after that provider's titles had been removed for Australian players.
How to report an error
- The exact page address and the sentence or table row you believe is wrong.
- What you think the correct information is, in your own words.
- A source we can check, such as a link to the casino terms page, a screenshot or a dated message from support.
- Whether you are a player, an operator representative or a partner, so we can weigh the source fairly.
editor@jadetravelsydney.com · Contact us
What happens next
- Your report is logged by an editor and the claim is checked against the operator's current published terms or by testing the site directly.
- If the error is confirmed, the lead author or an editor rewrites the affected section and a second editor reviews the change.
- A dated correction note is added to the page explaining what was changed and why.
- We reply to the address you used to let you know the outcome, including when we decide no change is needed.
How reviews get updated
Each review page shows the date it was last checked. When a correction is made, the affected section is rewritten, a second editor confirms the source, and a short note records what changed and when. If an error affects how one of the 9 brands we compare is ranked, the comparison table is reviewed at the same time so the whole page stays consistent. Ranking positions are never changed at the request of an operator alone.
Frequently Asked Questions
How do I report a mistake in a review?+
Send an email to editor@jadetravelsydney.com with the page address, the specific statement you believe is wrong and a source we can check, such as a link to the casino terms or a screenshot. The more precise the report, the faster we can verify it. You do not need an account or any special format, plain email is fine.
Can a casino ask you to change a review?+
Operators can point out factual errors in the same way as any reader, and we check their claims against published terms or our own testing. What they cannot do is pay for a correction, request softer wording or ask for a better ranking. If a claim from an operator cannot be verified independently, the review stays as written.
Will I hear back if you decide not to change anything?+
Yes. We reply to every report that includes a working email address, whether or not the page is changed. If we keep the original wording, we explain what we checked and why we believe the information is still accurate. You are welcome to send further evidence if you think we have missed something important.